Patient Safety Metrics

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At Ahalia Hospital, patient safety is always our top priority.

As part of our commitment to transparency and continuous improvement, we share selected Key Performance Indicators (KPIs) with the public.

These indicators reflect our performance in key areas such as:

  • Infection prevention
  • Timely delivery of care
  • Patient outcomes and recovery

By sharing this data openly, we aim to:

  • Build trust with our patients and community
  • Stay accountable to the highest standards of care
  • Demonstrate our commitment to safe, high-quality healthcare—every single day

When patients are well-informed, they can make confident choices—and transparency helps us keep improving

Indicator Performance

0 %

Benchmark

0.2 %

Infection

Multiple Drug Resistance Blood Stream Infection

MDRO

Preventing the Spread of Resistance: Strengthening Our Infection Control Culture

With an overall rate of 0 per 1,000 inpatient days, we continue to surpass the CDC benchmark of 0.2 — demonstrating the effectiveness of our comprehensive infection prevention strategies and our strong commitment to controlling antimicrobial resistance and ensuring patient safety.

Indicator Performance

0 %

Benchmark

0.5 %

Infection

Healthcare associated infection (HAI) Clostridium Difficile Infection (CDI)

HAI-CDI

Zero Infection Rates: Sustaining Excellence in CDI Prevention

With a Clostridium difficile infection (CDI) rate of 0 per 1,000 inpatient days, we continue to surpass the CDC benchmark of 0.5 — underscoring our unwavering commitment to infection prevention, environmental hygiene, and patient safety.

Indicator Performance

0.03 %

Benchmark

3.1 %

Embolism

Perioperative Pulmonary Embolism (PE)or Deep Vein Thrombosis (DVT)

DVT

Exceeding National Standards: Ensuring Safer Surgical Outcomes

With a PE/DVT rate of 0.03 per 1,000 surgical discharges, we continue to significantly outperform the AHRQ benchmark of 3.1 — reflecting our strong compliance with surgical safety protocols, effective thromboprophylaxis practices, and excellence in postoperative care.

Indicator Performance

1.34 %

Benchmark

10-15%

Readmission

30-day unplanned hospital readmission rate for medical and surgical patients

Readmission

Supporting Recovery Beyond Discharge

With an overall readmission rate of 1.34% per 100 adult discharges, we remain well within our internal goal of maintaining readmissions below the 10% threshold — reflecting our strong commitment to safe transitions of care, effective discharge planning, and sustained patient recovery.

Indicator Performance

96.45 %

Benchmark

90%

Access To Care

Hospital Wait at Point of Arrival (Minutes)

Waiting Time

Improving Access: Our Ongoing Commitment to Timely Care

In 2024, 96.45% of patients were seen within 60 minutes, surpassing the Department of Health (DoH) benchmark of 90% and reflecting our continued commitment to improving patient flow, reducing wait times, and ensuring timely access to quality care.

Indicator Performance

99.03 %

Benchmark

90%

Specialist Access

Consultant or Specialist Hospital Appointment (excluding cancer) (Days)

Appointment

Timely Specialist Access: A System-Wide Success

In 2024, 99.03% of patients across the system were seen within 14 working days, significantly surpassing the Department of Health (DoH) benchmark of 90%, reflecting our strong focus on timely access and efficient service delivery.

Indicator Performance

99.93 %

Benchmark

90%

Emergency Waiting Time

Seeing a doctor in Accident and Emergency (Minutes)

Emergency Time

Delivering Timely Emergency Care When It Matters Most

In 2024, 99.93% of patients were seen by a doctor within 60 minutes, exceeding the Department of Health’s (DoH) benchmark of 90% and reflecting our continued progress through targeted improvements in patient flow, triage efficiency, and overall service delivery.

Indicator Performance

0.74 %

Benchmark

3%

Re-Attendance

24 hours – Re attendance rate to Accident and Emergency Department

Emergency

Right Care the First Time: Reducing Unplanned Returns

With a re-attendance rate of just 0.74%, we remain well within our internal target of maintaining unplanned returns below 3%, underscoring our commitment to providing effective, timely, and high-quality emergency care.

Indicator Performance

0.02 %

Benchmark

3%

Incomplete Visit

Left Without Being Seen (LWBS) by an Emergency Department Doctor

LWBS

Keeping Patients Engaged in Their Emergency Care Journey

Only 0.02% of patients left before being assessed, remaining well below the Department of Health (DoH) benchmark of 3% — a reflection of our strong commitment to timely emergency care, patient engagement, and an enhanced overall patient experience.